Service Technical Support Engineer - Europe

Your mission

Welcome to your new role, as our next Service Technical Support Engineer! This role belongs to Sungrow EU service department with a focus on service technical support for distribution products and certain project management. This role will coordinate with the service internal teams and service partners to support their technical needs and coordinate the training teams to support sales, installer, and EPC for all technical needs.

You will have a wide array of responsibilities, such as:
Technical support for PV, ESS, EV Charging, and other distribution products.
Be the trainer for customer/installer and EPC for technical needs.
Responsible for trouble shooting, Coordinate with the R&D department to solve general problems of all our projects. Make the plan and solution accordingly.
Travels to the site to help customers solve problems or collect technical data for R&D use.
Make the report for product failure analysis, and risk assessment.
Risk assessment reviewing for pre-sales project
Coordinate with other service departments to solve problems and
give them technical supports.

Your profile

All right, so I hope you are now aware of what is up for you. Now lets have a look what background should you have in order to feel comfortable with this role?
Excellened understanding about the PV and ESS industry and qualified for one of the EU countries.
Experienced for PV/ESS products and related products.
Good communication skills with customers and service partners
Spanish and English C1&above, additional language like Chinese is nice to have.
Willingness to travel
Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:
Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
A multinational team awaits You with lots of european and transeuropean exchange!
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
About us

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!

With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy!

Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.

From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio. Want to know more?
Sungrow

Fecha de publicación: 13/05/2023