Operations Manager Credit Spain & Germany (Hybrid)

Are you ready to lead a dynamic team in a global organization and drive seamless service delivery for surety clients across EMEA? Join Swiss Re Corporate Solutions and be part of a company that anticipates and manages risks from natural catastrophes to cybercrime.
About the Role
As an Operations Manager Surety EMEA, you will ensure the delivery of operations services for Surety clients in Germany, UK, and Italy. You will manage service levels, prioritize team tasks, engage with multiple business stakeholders, and support internal and external customer queries. In our dynamic and evolving environment, you will be an advocate for change, motivating teams to join our journey.
Main activities: * Delivery of operations services:
Drive seamless service delivery in Trade Finance, Commodity Trade Finance, and Project Finance sectors.
Ensure service delivery within agreed SLAs, meeting or exceeding KPIs.
Organize and resource teams with adequate skills.
Make decisions based on data and facts.
Endorsing continuous improvement:
Implement efficiency improvements across underwriting support and technical accounting.
Collaborate with the operational excellence team for global process harmonization.
Participate in project work and tool development.
Develop, document, implement, and maintain processes and tools.
Provide subject matter expertise to team members.
Leadership responsibility:
Be a hands-on leader and driver of change.
Coach, monitor, and develop talents.
Attract and retain talents by evolving employee development plans.
Deliver creative solutions to challenges while remaining practical.
Ensure continuous upskilling.
About the Team
Operations is a reliable and efficient global organization closely collaborating with business teams. With passion and customer orientation, we strive for high customer satisfaction and enable the business to achieve its profitable growth aspirations. Day-to-day, we process surety transactions, handle bonds and guarantees, premiums, and fees accurately and on time.
About You
You are a self-motivated, energetic individual with experience in surety or guarantee business and leadership. You have a proven track record in end-to-end operations management, technical accounting, and people development. You are structured, detail-oriented, and comfortable dealing with different counterparts and cultures.
Position requirements:
At least 5 years of experience in a similar position in the banking or insurance industry, with in-depth knowledge of products, systems, and processes within surety or other risk participation structures.
Experience with products and processes within surety or guarantee business.
Proven track record in end-to-end operations management with in-depth knowledge in technical accounting, including handling of premiums, fees, commissions, and invoicing.
Passionate about people development and talent management.
Basic knowledge in surety regulatory and compliance topics, including legal and tax-related topics.
Language skills: German and English fluent written and spoken; other European languages are an advantage.
Strong service and client-oriented mindset.
Desired qualifications:
Masters or bachelors degree preferably in Insurance or Banking.
Additional certification like CSDG in guarantee business is a plus.
For Spain, the base salary range for this position is between EUR 60,000 and EUR 100,000 (for a full-time role). The specific salary offered considers:
the requirements, scope, complexity and responsibilities of the role,
the applicants own profile including education/qualifications, expertise, specialisation, skills and experience.
In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.
Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
As this role requires regular communication in English, please make sure to submit your application and CV in English language.
About Swiss Re Corporate Solutions
Swiss Re is one of the worlds leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Keywords:
Reference Code: 133414
Swiss Re

Fecha de publicación: 06/04/2025