GENERAL MANAGER - HARD ROCK HOTEL MADRID

The General Manager is responsible for the financial results, brand execution, overall administration and direction of the property. He/she partners with local executives, the Regional Director of Hotel Operations and Hard Rock International Support Center to develop and execute strategic plans. The General Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners.
Responsibilities
Lead, direct, and manage all property operations. Maintain regular presence
throughout the property.
Create performance expectations, lead people, manage processes, and hold people
accountable for the agreed upon activities and timetables.
Communicate with leaders regarding issues, risk, and liability concerns, or other
important business matters.
Create property annual operating budget, capital plan, and cash flow.
Prepare plans and strategies to ensure the maximization of property performance.
Create and develop goals and operational strategies for the operations that are
aligned with the Hard Rock brand. Communicate the role that each employee has in
their achievement and ensure accountability.
Analyze and identify financial opportunities including cost controls, productivity
levels, and revenue generation.
Monitor actual sales, revenues, and expenses to determine variance and assess goal
accomplishments, and adjust strategies and forecasts accordingly.
Monitor competitive set activities and adjust execution as needed.
Protect and enhance the value of property assets through appropriate programs and
maintenance. Evaluate condition of equipment and property and conduct analysis for
capital expenditure needs.
Oversee operational efficiency, standards compliance, and service and financial
measurements. Identify gaps and implement measures to correct deficiencies.
Attract and select the best talent available from inside or outside the organization.
Develop and implement strategies to retain staff.
Train, coach, and counsel executive team, managers and supervisors, and employees
to achieve their career goals and maximize their potential.
Monitor and evaluate staff performance and deliver recognition and rewards.
Promote a positive work environment for all employees and ensure all employment
related processes and documentation are in compliance.
Conduct regular meetings with staff to communicate global programs, implement new
products and procedures, and discuss areas of opportunities, special events, and other
activities.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock
brand by exceeding expectations through exceptional service and product quality.
Monitor quality assurance program scores and guest feedback. Take corrective action
when necessary.
Maintain presence in property during peak business periods.
Ensure all property policies and procedures are fully implemented in all departments,
including health and safety guidelines.
Maintain relationships with key clients, owners, and investors.
Maintain communication with Hard Rock corporate staff.
Develop positive relationships within the business and social community.
Spearhead annual philanthropic initiatives.
Promote the organization in and out of industry and at relevant trade associations.
Present a professional image to employees, guests, clients, owners, and investors.
Perform duties in accordance with and ensure compliance with property management
agreement and other requirements and regulations.
Operate ethically to protect the Hard Rock brand. Ensure brand and business
initiatives are implemented.
Maintain confidentiality of guest, employee, and company information.
This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
10+ years’ experience in hospitality management, including 5 years at the hotel
executive management level and 3 years as a General Manager, preferably with an
international brand.
Degree/diploma in Hospitality Management, or an equivalent combination of
education and experience that provides knowledge, skills, and ability sufficient to
successfully perform the duties of the position.
Working knowledge of local hospitality industry and culture; work experience in
country preferred.
Experience in property openings, preferably both new build and conversion.
SKILLS
High energy with effective and influential people skills. Positive attitude and the
desire to motivate others.
Ability to prioritize and work on several projects simultaneously should pose a
challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or
spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing
ability.
Ability to effectively present information in one-on-one and small group situations to
customers, clients, owners, investors, and employees of the organization.
Ability to perform complex quantitative calculations or reasoning.
Ability to perform numerical operations using basic counting, adding, subtracting,
multiplying or dividing.
Understanding of the Uniform System of Accounts for Lodging.
Strong command of software applications, especially Microsoft Office (Word, Excel,
PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN,
etc.).
Ability to effectively deal with internal and external customers and staff, some of
whom will require high levels of patience, tact, and diplomacy.
Fluency in Spanish and English: additional languages preferred.
ADDITIONAL REQUIREMENTS
Deep understanding of lifestyle hotels and premium dining products and services.
Passion for music and knowledge of music trends preferred.
Self-starter with an entrepreneurial spirit and strong organizational skills
Must meet legal requirements for any required licensing.
Ability to travel occasionally.
Ability to work evenings, weekends, and holidays, as needed.
Application Details
*CVs and Resumes should be sent to careers@hrhmadrid.com
Hard Rock Cafe

Fecha de publicación: 03/07/2024