Accommodation Operations Specialist - (Temporary)

Accommodation Operations Specialist
As you contemplate your future, you might be asking yourself, whats the next step? Start your journey with us!
We are looking for an Accommodation Operations Specialist to join our team (temporary 3 months).
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest e-commerce businesses in Europe.
20 million customers - 44 markets - 5 brands - 5.4M members in Prime.
16.2 million bookings FY23 - More than 50,000 bookings per day - 100 million daily user searches.
1400 employees - More than 50 different nationalities - 99% permanent contracts - 36.3 average age.
Were a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the worlds first travel subscription program.
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As Accommodation Operations Specialist you will be in charge of:
Communication by phone and email with suppliers and distributors to be their problem solver
Provide a two side service answering any request in a timely and efficient manner
Deliver internal support to other areas in the inventory team.
Resolve following established policies and procedures, and applying out-of-the-box thinking when anything established is not enough
Provide accurate feedback in order to help generate insight on his team to improve operational efficiency
Contribute building operational documentation
Proactively take action on prevention tasks to contribute to enhancing the customer experience
What you need to succeed:
Job Requirements
Bring your unique perspective, speak up, and offer disruptive solutions. Youll have the opportunity to learn and grow while making a real impact on our team. Heres what you need to succeed:
Tourism studies or previous experience in the industry
Experience in front office or customer service positions
Proficiency level of ENGLISH (any other language will be a plus)
Excellent written and oral communication skills
Client focused and empathetic
Ability to adapt fast to continuous changes
Organised- will handle a large volume of data and many different software.
Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM
Self motivation and teamwork are expected
Whats in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Heres what we offer:
A rewarding Compensation package! ? Prime Plus membership, Competitive salary and benefits package, including flexible benefits, birthday day off, discounts and partnerships..
Grow opportunities to empower your career, and unleash your potential! ? Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
Your Well-being is our Priority. Embrace Freedom and Flexibility! ? At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. Youll be able to find the right work-personal life balance that suits you best.
Work hard, party hard! We believe in having fun and connecting with colleagues! ? Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
Enjoy a dynamic and healthy environment! ? Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. Youll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
eDreams ODIGEO

Fecha de publicación: 07/11/2024